• The perceived gap between the real and the ideal.
• An attribute (of an object, process, or idea) that expresses the difference between its actual state and its ideal state.
[Note: Quality’s magnitude is inversely proportional to the gap’s size. When actual state falls short of ideal (negative gap), quality is low; when actual state meets or exceeds ideal (zero or positive gap), quality is high.]
See also: Expectation, Perfection
QUALITY
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